Responsible Service & Policies

Responsible Service of Alcohol (RSA)

This venue maintains that the responsible service of alcohol is a responsibility shared by both the venue and the customer. For our part, we are committed to the service of alcohol to our customers in a professional and responsible manner, complying will all applicable laws and adhering to endorsed Liquor Service Codes of Practice. We recognise that alcohol abuse and alcohol consumption by minors are serious social issues. Our staff are trained in Responsible Service of Alcohol and actively promote responsible alcohol consumption by our customers. We also require current valid photographic proof of age identification (ID) to be provided by young adults before they are supplied with alcohol at our venue.

Statement of Commitment

This venue is committed to the wellbeing of its patrons, employees and the wider community in which it operates. It strives to deliver all its services in a responsible and sustainable manner providing the means for our patrons to have informed choices and to exercise a rational and sensible informed choice based on their personal and individual circumstances. As part of this commitment, the venue has adopted a comprehensive Responsible Gambling Code of Conduct, and a Self-Exclusion Program, and will provide the necessary resources, both financial and human, to support the proper operation and fulfilment of the Code at these premises.

A copy of our Code is available at the Cashier’s Station for perusal upon request.

Whilst the majority of people gamble responsibly, a small percentage of people may experience difficulties associated with their gambling behaviours.

  • Mildura Gateway values responsible gambling. If you or someone you know is experiencing gambling problems, please contact Gambler’s Help on FREE- CALL 1800 858 858.
  • Mildura Gateway provides customers with further information regarding responsible gambling, including:

How to access the Commonwealth Government’s website ‘Money Smart’ – How gamblers and their families or friends can find gambling support services and self-exclusion programs and the State Government’s problem gambling support website (or similar government household budgeting website).

Mildura Gateway  Responsible Gambling Code of Conduct


Keno vic_rule-(1)


TAB Code Of Conduct

Mildura Gateway Rewards Rules